Скачать или смотреть How To Measure The IMPACT of Pharma Patient Support Services: Avoid These 3 Common Missteps

Customer focus in the pharmaceutical industry is on the rise, and with it, significant investment in Patient Support Services programs. These programs are intended to provide positive experiences to Pharma customers (patients, HCPs, caregivers, etc.), but how do you measure the impact? Who "owns" this experience? What are the indicators of patient satisfaction?

In this session, we'll share our approach to measuring customer experience with patient services in pharmaceutical companies, and review 3 common missteps to avoid when setting up your Pharma CX program.

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PeopleMetrics LIVE! is a free online session where experience measurement experts from our team answer YOUR questions about CX, EX, Pharma Patient Support Services and more. Tune in for short, casual conversations every Tuesday at 2:00pm ET.

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Sign up for more PeopleMetrics LIVE! sessions:
https://www.peoplemetrics.com/en/events

Discover our Pharma CX blog:
https://www.peoplemetrics.com/px-blog

Explore our Pharma CX solutions, designed to help you achieve better outcomes through real-time feedback from patients, caregivers and HCPs... with over 20+ years of Pharma expertise, you can trust PeopleMetrics to help you measure and improve the patient experience from clinical trials to patient support services:
https://www.peoplemetrics.com/solutio...

Read our CEO's book "Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold":
https://www.peoplemetrics.com/listen-...

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https://www.peoplemetrics.com/contact

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