Designing a Customer-centric culture

This sample from the Skillsoft Leadership Development Program course titled, "Leading a Customer-centric Culture" discusses how to design a strategy to put customers at the center of day-to-day processes. By gathering, analyzing and determining what customers find important, an organization can then create an understandable and actionable customer-centric strategy, which includes three elements: clear direction, mile markers, and flexibility.

----------------------------------------------------------------

Visit our website: https://www.skillsoft.com/
Join us on LinkedIn:   / skillsoft  
Tweet with us:   / skillsoft  
Follow us on Facebook:   / skillsoft  

----------------------------------------------------------------

About Skillsoft

Skillsoft is a front-runner in corporate learning, delivering beautiful technology and engaging content that drives business impact for modern enterprises. Skillsoft comprises three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform and the SumTotal suite for Human Capital Management.

Skillsoft provides a comprehensive selection of cloud-based corporate learning content, including courses, videos, books and other resources on Business and Management Skills, Leadership Development, Digital Transformation, Technology and Developer, Productivity and Collaboration Tools and Compliance. Percipio’s intuitive design engages modern learners and its consumer-led experience assists in accelerating learning. The SumTotal suite features four key components built on a unified platform: Learning Management, Talent Management, Talent Acquisition and Workforce Management.

Skillsoft is trusted by thousands of the world's leading organizations, including 65 percent of the Fortune 500. Learn more at www.skillsoft.com.