Ephemeral Messaging: Key Risks and Proactive Strategies

Navigating the complexities and risks related to off-channel communications can be an overwhelming task.

The use of ephemeral messaging apps – such as WhatsApp, Signal and iMessage – presents companies with a dilemma between data retention and monitoring requirements versus protecting data privacy.

Regulators and stakeholders are making it clear to management that the financial and reputational penalties for failing to comply with record retention requirements will become too heavy to write off as a mere cost of doing business.

Corporations of all sizes are now expected to evaluate employees' use of off-channel communications and take action – tailoring their policies and technology to account for this risk.

In this 45-minute webinar, FRA experts draw on real case studies to explain how a proactive approach to off-channel communications remains core to an effective and defensible plan of action.

Key Insights

1. Complexities and risks of off-channel communications
2. Intensifying regulatory pressure and its impact across jurisdictions and industries
3. Interpreting the available guidance
4. Balancing data retention requirements with data privacy laws
5. How to develop a framework for proactivity and best practice