Customer Service & Telephone Skills Training

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eLearning for Customer Service Skills Training

Online Learning to improve Service, Retention, Team Building & Leadership

Supply your staff with the skills & strategies to achieve your organization's service, teamwork & management goals while improving bottom-line results.

ServiceSkills.com - Award-winning Business Communication Training that's proven, affordable and highly effective. This powerful e-learning system will empower your staff with the human relationship skills they need to raise service levels, improve collaboration and manage more effectively.

Topics include the spectrum of customer retention, employee relations, team building, conflict resolution and leadership topics. This interactive system features broadcast quality streaming video chapters, quizzes, post-quiz feedback, key point reminders and certificates of completion. Included is a robust administrative management system which allows managers to monitor performance, recognize gaps and track progress. This hosted solution (SaaS) offers your team access to 90 skill-driven communication training modules which will make an immediate improvement in the way learners serve customers, interact with co-workers and manage others.