In this conversation, Matt Fifer sits down with Mike Graen, who shares his unique perspective on solving one of retail’s most persistent and costly issues: ensuring products are on the shelf when shoppers want them.
Mike discusses:
The fundamentals of on-shelf availability vs. outdated "in-stock" metrics
The true cost of out-of-stocks and the impact on customer loyalty
Innovative technologies like RFID, shelf-scanning robots, and digital shelf labels
Why suppliers must share responsibility for on-shelf execution
Predictions for the future of retail, including multi-sensor solutions and the shift to serialized product tracking
Whether you’re a supplier, retailer, or retail enthusiast, this discussion offers practical insights and forward-thinking strategies to tackle inventory challenges and improve customer satisfaction.
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About Mike Graen (linkedin.com/in/michael-graen-1732604)
With 40 years of experience working for Procter & Gamble, Walmart, and CROSSMARK, Mike Graen has seen the retail industry from every conceivable angle. From helping develop what would become Retail Link to investigating and leveraging the potential of shelf-scanning robots and RFID tech in stores, Graen has made a career out of using technology to solve business problems.
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