Скачать или смотреть End of “Please Hold”? Alex Levin on Voice AI & CX Future | CEX Talks Ep 14

📞 Think about the last time you phoned customer service — stuck on hold, transferred endlessly, frustrated.

Now imagine an AI voice that sounds human, understands you, and solves your issue instantly.

That’s not sci-fi anymore. Voice AI is here — and it’s transforming customer experience.

In this episode of ‪@CEXTalks‬ host Abhinandan Jain sits down with Alex Levin, Co-Founder & CEO of Regal.ai, to unpack:

The current state of voice AI — what actually works today
Why “please hold” may soon disappear
How enterprises are adopting AI voice agents
The impact on 16M+ contact center jobs worldwide
The hype vs. reality of chatbots, IVRs, and generative AI
Deepfakes, trust, and safe words in the AI era
Bold predictions for the future of CX and contact centers

📊 Data Point: The global voice AI market was worth $4B in 2024 — and analysts expect it to double within 12 months.

🎧 If you’re in CX, contact centers, or just curious about how AI is changing communication — this episode is a must-listen.

⏱️ Chapters

00:58 Is Please hold over ?
04:58 Understanding Voice AI and Its Impact
10:33 The Future of Customer Experience and AI
12:38 Innovations in the Voice AI Ecosystem
14:00 Regal.ai's Unique Positioning
16:52 Challenges and Opportunities in Voice AI
19:25 Debunking Myths and Addressing Concerns
23:34 Consumer Expectations and Adoption Strategies
27:38 The Future of Human Agents in AI
34:48 Final Thoughts and Advice for Entrepreneurs

🔗 Links & Resources

Explore Regal.ai → https://www.regal.io
Connect with Alex Levin →   / alexlevin1  
Follow CEX Talks →    / @cextalks  

📢 Call to Action

👉 Hit Subscribe and turn on the 🔔 for more CX leaders shaping the future.
👍 Like this if you believe AI will transform customer experience.
💬 Comment below: Would you trust a voice AI to handle your next customer service call?

#CEXTalks #VoiceAI #CustomerExperience #FutureOfWork #Leadership #ContactCenters #Regalai