Mishandled Call Docu - Part 2: Call Center Agent in the Philippines

Описание к видео Mishandled Call Docu - Part 2: Call Center Agent in the Philippines

Tech support call center reps should not just take calls—they should have every customer's best interest at heart while doing so. With such measures, Magellan Solutions and other companies can one day make mishandled calls a thing of the past. http://www.magellan-solutions.com/cal...

Tech support improves customer satisfaction, brand loyalty and indirectly improves sales. A personal touch is necessary. Customers who call will want to talk to human being. Tech support should not be viewed as an extension of the owner's manual or as a convenient substitute for online research.

Visit http://www.magellan-solutions.com to find out more about Magellan's tech support call center services.

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