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Learn how to recover your keystore password for Google Play Console using your private_key.pepk or by contacting support for assistance.
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This video is based on the question https://stackoverflow.com/q/64814053/ asked by the user 'Jean-Charles LUC' ( https://stackoverflow.com/u/8512995/ ) and on the answer https://stackoverflow.com/a/64943911/ provided by the user 'user14678216' ( https://stackoverflow.com/u/14678216/ ) at 'Stack Overflow' website. Thanks to these great users and Stackexchange community for their contributions.

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Recovering Access to Your Google Play Console: Resetting Your Lost Keystore Password

Losing access to important credentials can be a stressful experience, especially when it impacts your ability to manage and update your app on platforms like the Google Play Store. If you’ve found yourself in the unfortunate situation of losing your keystore password, don’t panic! There are solutions available to help you regain access and keep your app updated.

The Problem: Lost Keystore Password

As an app developer, the keystore password is central to signing your application for Android. Without it, you may find yourself unable to upload updates to your app on the Google Play Store. The specific case is even more challenging when:

You cannot recall or recover your keystore password.

You are aware that brute forcing it would be impractical due to its length and complexity.

While you still possess your private_key.pepk, you may be unsure of how to use it in this context.

If you are in a bind like this, rest assured that there is a way forward.

The Solution: Contacting Google Play Support

The quickest solution to regaining access to your Google Play Console is by reaching out to Google Play Console Support for assistance in resetting your keystore password. Here’s a step-by-step guide on how to do that:

Step-by-Step Guide to Contacting Support

Open the Google Play Console: Log in to your Google Play Console account.

Click on the Help Button: Located at the top of the page.

Seek Additional Help: Scroll down to the section labeled "Need More Help".

Contact Us: Click the "Contact Us" option which will lead you to a form for further assistance.

Request Keystore Reset: Specify that you need help with a “Keystore Reset.”

Proceed to Next Step: Follow the prompts and select “Upload Key Reset Request.”

Choose Your Contact Method: Decide how you would like to communicate with Google Play Developer Support, whether via email or another method.

By following these steps, you can directly connect with the support team who can assist you in resetting your keystore password.

Alternative Options: Checking for Saved Passwords

If you suspect that your password might be saved somewhere, explore the following:

Android Studio Password Storage: Check your local installation of Android Studio. Sometimes, passwords can be auto-saved based on previous credentials used during keystore management.

Explore Other Devices: If you have access to another device where you might have employed this keystore, check to see if the password was stored there.

Conclusion

Losing your keystore password can be a stumbling block, but it doesn’t have to mean the end of your app’s update cycle. By reaching out to Google Play Console Support, you can find the help you need to reset your password and keep your app thriving in the marketplace. Remember to utilize any saved passwords across devices to widen your chances of recovery.

If you still have questions or need further assistance, don’t hesitate to explore community forums or reach out for professional help.

By understanding your options and the correct procedures, you can turn this hurdle into a manageable task and ensure that your app continues to shine.