Скачать или смотреть How to augment On-premise Call Centers to Scale-out to the Cloud

#Twilio experts show how to augment existing Call Centers to burst-out calls into the Cloud (by creating AI-based #IVR-s, adding new communication channels & using #SIP to add cloud voice capabilities to your existing #VoIP infrastructure), so YOU – too, can help businesses deal with the increased call volumes in the new #COVID19 world.

00:00:00 Why we do what we do? (ServerlessToronto.org)
00:04:45 Augmenting, Adapting and Accelerating with a Cloud Contact Centre (Karla Nussbaumer)
00:31:25 Putting theory into practice (Patrick Kolencherry)
00:47:40 Q&A
01:29:58 Closing notes & Manning Publications raffle

You can get the slides from https://www.slideshare.net/dzivkovi/h...

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