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Workflows vs. AI Agents: Understanding Key Differences

In this video, we dive into the critical distinctions between workflows and AI agents, focusing on their unique applications, pros, and cons. Learn when to use each based on factors like predictability, flexibility, scalability, efficiency, learning capability, cost, error handling, and ease of setup. This tutorial aims to provide clarity on choosing the right approach for your specific use case, answering common questions from the ChatBotKit community.

00:00 Introduction to Workflows and AI Agents
00:21 Understanding Workflows
00:56 Agentic AI Systems Explained
01:51 Comparing Pros and Cons
01:55 Predictability and Flexibility
02:51 Scalability and Efficiency
03:30 Learning Capabilities
03:50 Cost and Error Handling
04:52 Human-like Interaction and Setup Ease
05:42 Conclusion and Key Takeaways