Скачать или смотреть How to Unleash the Power of Contact Centre Professionals with Chris Rainsforth

Chris is an esteemed customer contact specialist with an illustrious career spanning over fifteen years in the industry. Having worked in both in-house and outsourced contact centres, Chris has garnered extensive experience and expertise. With a strong operational management background at Verint and eg solutions, Chris has been instrumental in developing comprehensive training programs and cross-customer development initiatives to establish industry best practices.


Chris has a remarkable track record of successfully implementing transformative change programs across multiple sites, diverse cultures, and various communication channels on a global scale. Their ability to navigate and excel in these dynamic environments has solidified Chris as a thought leader in the field. Moreover, Chris is sought after as a keynote speaker, leveraging his vast knowledge and experience to deliver impactful training workshops, engage in insightful discussions, and captivate audiences at large-scale conferences and events.

Episode resources



• Chris Rainsforth on LinkedIn (  / chrisrainsforth  )
• The Forum Website (https://theforum.social/)

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Previous guests include: Adrian Swinscoe, Punk CX podcast host and author of How to Wow and Punk CX, Chris Rainsforth, Director of The Forum, and James Vukashin, National Director of Contact Centres at Veezu.


Check out our three most downloaded episodes:



• Motivating your Contact Centre Team to Improve Performance with Jayne Halton
(https://podcasts.bcast.fm/e/5nz4p5pn-...)

• How to Unleash the Power of Contact Centre Professionals with Chris Rainsforth
(https://talktimewithmaxcontact.com/e/...)

• Redefining Contact Centre Leadership with Clayton Drotsky (https://talktimewithmaxcontact.com/e/...)