Скачать или смотреть AWS re:Invent 2023 - Principal Financial enhances CX using call analytics and generative AI (AIM223)

With tens of thousands of calls a day, Principal Financial Group continually improves its customer experience. In this session, learn how Principal implemented Amazon Transcribe Call Analytics with their Genesys contact center. Principal shares how they envision integrating generative AI powered by Amazon Bedrock with their proprietary solutions. See demos on how to capture insights such as sentiment analysis, call handle time, and call intent to gain customer insights and deliver a personalized and seamless customer experience. Finally, learn how you can supercharge your existing customer service solutions using AWS Contact Center Intelligence (CCI) solutions and generative AI.

Learn more about AWS re:Invent at https://go.aws/46iuzGv.

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