Freshchat + Freshdesk Integration

A great Customer experience is meeting your customers right where they are. And they are always on messaging. So this is the right time to power your Helpdesk with messaging!

Why should you integrate your helpdesk with messaging? More so with Freshchat?

Solve L1 queries on Freshchat and L2 on helpdesk.

Chat as a channel by itself is perfect for resolving queries instantly without creating tickets and bringing down the number of support tickets while increasing customer satisfaction through instant resolutions.

Offer frictionless self-service.

Have your knowledge base, how-to videos, and troubleshooting guides right within the Freshchat messenger as in-messenger FAQs.

Al powered chatbots that work with your team.

Reduce your L1 queries by 50% using AI powered chatbots. Freshchat's Answer Bot pre-learns from your helpdesk conversations and knowledge base, and gives instant and precise answers to customer's questions and works in tandem with custom flows to continue conversations without any human take-over.

No more switching tabs. Bring all the context you need to Inbox.

The Freshchat Inbox lets you get all the context you need to have a meaningful conversation by seeing data from your CRM, billing system, enrichment tools and more.

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Additional Resources:

Freshchat + Freshdesk integration: https://www.freshworks.com/live-chat-...

Freshchat: https://www.freshworks.com/live-chat-...

Freshchat native integrations: https://www.freshworks.com/live-chat-...

Freshchat - WhatsApp integration: https://www.freshworks.com/live-chat-...

Freshchat - Bots: https://www.freshworks.com/live-chat-...

Freshchat marketplace: https://www.freshworks.com/apps/fresh...

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