Getting Started with Dynamics Omnichannel in Microsoft Dynamics 365 CRM

In this video, I’ll take you through an introduction to Microsoft Dynamics 365 Omnichannel, focusing on how it can transform customer service support, enable seamless supervision, and boost team collaboration. Whether you're new to Dynamics or looking to explore its omnichannel capabilities, this overview and use case breakdown will help you understand how to leverage it for optimal customer service experiences. Learn how to streamline interactions, monitor agent performance, and foster better team coordination using Dynamics 365 CRM.

🔗 Key topics covered:

Overview of Dynamics 365 Omnichannel
Use cases in customer service support
Supervising customer service teams efficiently
Enhancing collaboration within your CRM

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