FORTEM: Using Talkdesk, we’re hitting 90 to 95% quality monitoring score!

Learn how Fortem—that delivers essential repairs and improvements for social housing clients, handling around 300,000 repairs and enhancing approximately 15,000 homes annually—ensures a seamless customer experience while respecting residents' homes and providing top-notch service.

See Fortem’s use of Talkdesk Workstation, a highly adaptable and intuitive user interface. Discover how our innovative features allowed Fortem to achieve a call quality monitoring score of 90-95%, significantly improving customer satisfaction.

The Talkdesk innovative solutions, like advanced call triaging, AI-driven IVR logging, and integrations with popular communication channels like WhatsApp and Facebook, have empowered Fortem to elevate their contact center services. Additionally, the flexibility and scalability of the Talkdesk platform helped Fortem stay ahead of evolving customer needs and position themselves as a truly resident-centric service provider.

Talkdesk is leading the charge to rid the world of bad customer experience. We use AI to supercharge the contact center and hyper-personalize the customer journey. We provide autonomous virtual agents that resolve customer inquiries independently, intelligent copilots to help agents deliver the highest level of service, and deep analytic capabilities to optimize the customer experience. All these capabilities are built on a cloud-native, customer experience platform with a common data model and shared services. The system is no-code, so you can train and update AI models without relying on data scientists. And if you’re worried about transparency and losing control, we built generative AI observability dashboards to help you root out biases or misinformation. Best of all, if you are in an industry with unique needs and regulations, our industry clouds can help you accelerate ROI with prebuilt workflows and pre-trained AI models. It’s easy to understand why companies that love their customers use Talkdesk.

Learn more here: https://www.talkdesk.com/