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HANDLING PHONE KELAS XI (11) BAHASA DAN SASTRA INGGRIS LINTAS MINAT

Handling phone in formal business context has 2 major functions, they are:
a. Reservation: reservation is an arrangement that you make with a restaurant, hotel, or travel agent so they hold a table, a room, or a seat for use at a certain time in the future.
b. Appointment: an appointment is an arrangement to meet someone at a particular time and place. It can be formal, such as: in a business setting or informal, such as an appointment to see a doctor.

Then, there is a need to use proper handling phone etiquette, they are:
1. Say hello to let the caller know you are picking up the phone. If you are picking up someone’s phone, telling the phone number’s owner is necessary.
2. Don’t let the caller wait too long/ if the expected receiver is unavailable within 30 seconds, tell and apologize to the caller immediately in a calm and polite tone of voice. You may offer the caller to leave a message.
3. When making a call, tell who you are and with whom you want to speak in a polite tone.
4. If it’s your first time calling the receiver, introduce yourself and tell him or her how you got his or her number.
5. Always bid farewell before hanging up the phone.