Скачать или смотреть MSP Confidential: Dawn Sizer, CEO of 3rd Element Consulting

My interview with Dawn Sizer, CEO of 3rd Element Consulting, covers a broad range of topics relevant to the MSP (Managed Service Provider) industry, with a particular focus on the intersection of MSP operations and law enforcement verticals, as well as broader business considerations. Here's a summary of the key points discussed:

Background and Expertise: Dawn Sizer has been involved in the MSP industry for over 20 years, with a focus on serving law enforcement agencies, among other sectors. Her experience spans the technical and business aspects of MSP operations.

Pragmatism and Execution: The conversation delves into the importance of pragmatism and execution in driving business success. Sizer reflects on the need for businesses, especially MSPs, to be adaptable and ready to make and implement decisions swiftly to improve and grow.

Adoption of New Technologies: A significant part of the discussion is dedicated to the adoption of AI and other emerging technologies. Sizer talks about the proactive approach her company has taken towards integrating AI tools like co-pilot into their operations and advising clients on these technologies to retain and attract talent.

Hiring Challenges and Practices: The interview covers Sizer's approach to hiring and talent management, particularly emphasizing the importance of aligning business needs with employee growth and aspirations. This includes strategies for developing employees from entry-level positions to management roles and the parallels drawn between this process and law enforcement career development.

Client Relationships and Business Growth: Sizer highlights the importance of MSPs acting as advocates for their clients in adopting disruptive technologies. She also discusses the balance between being a service provider and playing a crucial role in the client's business strategy and growth.

Neurodiversity and Inclusion: An interesting segment of the interview is dedicated to Sizer's personal and professional involvement in promoting neurodiversity within the workplace, inspired by her experiences raising a son with autism. She shares insights into how accommodating neurodiversity can positively impact business culture and operations.

Communication and Process Improvement: Throughout the interview, Sizer stresses the importance of effective communication, both within the team and with clients. She discusses the implementation of various processes, including the Entrepreneurial Operating System (EOS), to streamline operations and enhance team performance.

Challenges and Solutions in MSP Operations: The discussion touches on various challenges faced by MSPs, including client retention, dealing with difficult clients, and the importance of setting and maintaining high standards for security and compliance.

Community Involvement and Industry Growth: Lastly, Sizer talks about her involvement in the MSP community, the importance of peer support, and continuous learning to navigate the complexities of the MSP industry.

The interview with Dawn provides valuable insights into managing and growing an MSP business, with practical advice on technology adoption, human resource management, client relationships, and industry engagement.

ScalePad provides MSPs of every size with the knowledge, technology, and community they need to deliver increased client value while navigating the continuously changing terrain of the IT landscape. With a suite of integrated products that automate and standardize MSP’s operations, analyze and uncover new opportunities, and expand value to clients, ScalePad is equipping the MSP adventure.
ScalePad has received awards such as MSP Today’s Product of the Year, G2’s 2024 Fastest Growing Product, and 2024 Best IT Management Product. In 2023, it was named a Best Workplace in Canada by Great Place to Work™. ScalePad is a privately held company serving over 12,000 MSPs across the globe.

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