Role Play-26| Angry Patient | Purchase Syllabus based OET English and Malayalam Pack

Candidate Role Play Card
Nurse Setting: Emergency Department

You are a nurse in the Emergency Department of a public hospital. You are short staffed and the available doctors are dealing with patients on a critical priority basis. An aggressive person who has obviously been drinking has demanded a doctor see their mate with a suspected broken arm immediately.

TASK

➡️Introduce yourself and explain your role.
➡️Acknowledge their concern for their mate and ask for details.
➡️Explain that a triage nurse has reviewed their friend and that they will be seen as soon as possible.
➡️Explain that patients are seen in order of medical priority - not arrival time.
➡️Let the person know that he is disturbing other patients.
➡️Advise them that alcohol consumption/intoxication is not permitted on hospital premises.
➡️Suggest they make arrangements to go home.
➡️Advise on hospital security staff action in cases of threatening behavior
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