AI is Inevitable : Transform or Be Transformed | Levis Wilson | HEXA @ 9th DCX Confex & Awards 2024

𝙆𝙚𝙮 𝙃𝙞𝙜𝙝𝙡𝙞𝙜𝙝𝙩𝙨
In this insightful presentation, Mr. Levis Wilson, founder and CEO of Haloocom, explores the transformative potential of AI in contact centers and customer experience. The talk breaks down complex AI concepts and demonstrates how businesses can leverage artificial intelligence to overcome traditional communication challenges.

For more details : https://haloocom.com/hexa/

𝙐𝙣𝙙𝙚𝙧𝙨𝙩𝙖𝙣𝙙𝙞𝙣𝙜 𝘼𝙄: 𝙏𝙝𝙧𝙚𝙚 𝙎𝙩𝙖𝙜𝙚𝙨 𝙤𝙛 𝙄𝙣𝙩𝙚𝙡𝙡𝙞𝙜𝙚𝙣𝙘𝙚
Mr.Wilson explains the evolution of AI through three critical stages:
Artificial Narrow Intelligence (ANI): Current stage where AI specializes in specific tasks
Artificial General Intelligence (AGI): Machine and human capabilities become comparable
Artificial Super Intelligence (ASI): AI surpasses human intelligence

𝘾𝙤𝙣𝙩𝙖𝙘𝙩 𝘾𝙚𝙣𝙩𝙚𝙧 𝘾𝙝𝙖𝙡𝙡𝙚𝙣𝙜𝙚𝙨 𝘼𝙙𝙙𝙧𝙚𝙨𝙨𝙚𝙙 𝙗𝙮 𝘼𝙄
The presentation highlights several pain points in traditional contact centers:
Language barriers
High training costs
Agent attrition
Inconsistent customer experience
Limited interaction modes


𝙄𝙣𝙩𝙧𝙤𝙙𝙪𝙘𝙞𝙣𝙜 𝙃𝙖𝙡𝙤𝙤𝙘𝙤𝙢'𝙨 𝙁𝙡𝙖𝙜𝙨𝙝𝙞𝙥 𝙥𝙧𝙤𝙙𝙪𝙘𝙩 :-
ᕼE᙭ᗩ, A Multilingual AI Voice Bot or Contact Center Buddy.

Mr. Wilson showcases Hexa, a conversational AI voice bot with:
Support for 6 Indian and 17 international languages
Adaptive language switching
Customizable large language models
On-premise data security options

𝙍𝙚𝙖𝙡-𝙒𝙤𝙧𝙡𝙙 𝘼𝙄 𝘼𝙥𝙥𝙡𝙞𝙘𝙖𝙩𝙞𝙤𝙣𝙨
The talk provides compelling use cases across industries:
Life Insurance: Automating policy inquiries and renewals
Recruitment: Screening initial candidate rounds
Agriculture: Providing targeted guidance to farmers

𝙁𝙪𝙩𝙪𝙧𝙚 𝙤𝙛 𝘼𝙄 𝙞𝙣 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙀𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚
Predictions include:-
77 billion USD market by 2033
52% of companies already using AI tools
Potential for fully agentless contact centers
Rise of "AI-preneurs" creating specialized AI solutions

Summary
Businesses must proactively integrate AI to enhance efficiency, reduce costs, and improve customer experiences.