Скачать или смотреть C-Store Manager Tip: Training

When training convenience store staff, be sure to make the cashiers do the work. It takes more patience to allow the new staff to do the job initially, but they gain confidence more quickly. Of course, for many, upselling takes more courage. Having the support from your manager when trying new things makes the learning happen faster.

Hands-on Training for New Hires Checklist
1. Tobacco promotions and loyalty options
2. Age verification for lottery, tobacco and beer
3. Greeting customers
4. Understanding all the shift duties
5. Emergency contacts
6. Personal safety protocols
7. Hazardous material handling
8. Company policies
9. Addressing customer complaints