How Unified Knowledge Fuels Generative AI To Improve Customer Service | Salesforce

Meet Unified Knowledge, the fastest way to bring generative AI to your customer service. Customers can bring in knowledge from third-party systems like SharePoint, Confluence, Google Drive, and even websites into Salesforce. By bringing all of your knowledge resources together, you have a comprehensive data foundation that can ground generative AI capabilities to provide the right answers at the right time to service agents and AI assistants to deliver a faster, more personalized customer experience.

Learn more about Unified Knowledge: https://www.salesforce.com/news/stori...

Watch and learn about Einstein Copilot:    • How Can You Adapt Einstein Copilot to...  

Chapters
0:00 Introduction
1:28 How Salesforce uses Artificial Intelligence
2:40 What is the Einstein 1 Platform and how does it work with Service Cloud?
3:50 Why data is crucial for AI
4:58 Introducing Unified Knowledge
8:10 Unified Knowledge Self Service Demo
11:20 How Sonos uses Unified Knowledge
16:40 Unified Knowledge Agent Experience Demo
20:07 Unified Knowledge Field Service Demo
22:27 How to setup your knowledge base
23:06 Phase 1: Getting Started with Unified Knowledge
25:10 Phase 2: Evolving with Unified Knowledge
27:00 Phase 3: Growing with Unified Knowledge
28:29 How to ground AI with knowledge
35:04 How the Einstein Trust Layer works
40:15 Live Q&A
50:06 Closing

#Salesforce #GenerativeAI

Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe

Learn more about Salesforce: https://www.salesforce.com
Facebook:   / salesforce  
Twitter:   / salesforce  
Instagram:   / salesforce  
LinkedIn:   / salesforce  

About Salesforce:
Salesforce is the #1 AI CRM, helping companies connect with customers in a whole new way. Our product portfolio, Einstein 1, brings #1 CRM apps together with trusted AI and data on one integrated platform so companies can grow relationships, productivity, and their bottom line – all at the same time in our new era of artificial intelligence.

Salesforce is proud to be the market leader, but we’re even more proud to lead in philanthropy, innovation and culture. Guided by core values of trust, customer success, innovation, equality and sustainability, Salesforce is more than a business — we’re a platform for change.