Скачать или смотреть Leadership Lessons From a Lifetime in Retail

Adam Brotman recently reflected on some of the most impactful leadership lessons shaped by a lifetime in the retail industry. Coming from a multi-generational retail family—spanning department stores, clothing stores, and even the founding of Costco Wholesale—they’ve seen firsthand how values get passed down and put into practice.

One principle rose above the rest: stay deeply connected to the customer and always do the right thing. It’s simple, but powerful. When a leader is tuned in to customer needs, attentive to the details, committed to their people, and grounded in integrity, it creates a ripple effect that strengthens everything—pricing, product quality, service, and culture.

This integrity-driven, customer-first mindset has become the leadership flywheel that continues to guide their work today.

#Leadership #RetailIndustry #CustomerExperience #BusinessIntegrity #LeadershipDevelopment #RetailLeadership Adam Brotman