Скачать или смотреть The Power of Customer Service in Senior Living | CCR Growth Marketing Agency #46

In this episode, Jerry Vinci speaks with Rana Baalbaki, a seasoned customer service representative at Kisco Senior Living. They discuss the vital role of customer service in enhancing resident satisfaction and the unique challenges faced in the senior living industry. Rana shares her journey into the field, the importance of creating lasting impressions for new residents, and how to empower them with choices. The conversation also touches on changing perceptions of senior living, the significance of social life for residents, and the strategies for a smooth move-in process. Rana emphasizes the need for strong customer service to support sales efforts and highlights Kisco's commitment to continuous improvement and staff satisfaction.

Chapters
00:00 - Welcome
00:23 - Introduction
00:45 - Senior Living Customer Service
04:16 - Rana's Senior Living Journey
08:39 - Role of Customer Service
11:22 - Creating Lasting Impressions
15:13 - Changing Perceptions of Senior Living
19:10 - Importance of Social Life
23:34 - Smooth Move-In Process
27:29 - Choice Empowers Residents
33:53 - Budget Constraints and Care
38:41 - Customer Service Challenges
46:07 - Advice for Sales and Marketing Directors
51:21 - Kisco's Unique Approach to Customer Service
54:46 - Connection Opportunities

From Leads to Leases is a senior living podcast proudly powered by CCR Growth.

About CCR Growth:
We're a team of senior living experts with over 20 years of experience in the industry. We understand the challenges operators face in attracting qualified leads and driving conversions.

Our proven system optimizes your marketing, sales, and business systems to generate high-quality leads that convert into residents faster and at a lower cost. Think of us as your one-stop shop for senior living growth. It's our mission to create tailored solutions and strategic guidance for each of your communities.

Our expertise helps retirement communities:
Attract higher-quality leads
Reduce reliance on referral agencies
Achieve better results overall

Ready to transform your approach and maximize your community's growth? Let's talk! We can discuss your specific challenges and how our solutions can help.

Visit our website to learn more: https://ccrgrowth.com/