Difficult Conversations Made Easy | Joy Baldridge | TEDxUCCI

Difficult conversations are hard ‐ knowing the right words to use to defuse inevitable tensions makes
them easier.

Words matter more now than ever. Globally and locally, our lives, societies and universe are directly impacted by the words that we use at every point when connecting and communicating with one another.

Whether the communication is verbal via face‐to‐face/or on the phone, or electronic via email and social media, society is becoming more and more careless about word choice. This carelessness leads to hurtful, demoralizing and at times tragically devastating consequences. Words matter and everyone needs to know how. Joy Baldridge is a renown self‐management expert who helps the best companies in the world become even
better at increasing revenue and productivity while decreasing stress and frustration. She began her
speaking and training career at birth. She was born into a family of driven entrepreneurs and dynamic
educators. Her parents founded the Baldridge Learning Center in 1956. Her first official speaking
engagement was at the White House, at the age of 19. She got there by cold calling the president.
In 1992, Joy founded Baldridge Seminars International, a professional development organization that
focuses on management, leadership, sales, communication and priority management skill development.
In her seminar and keynote presentations Joy shares innovative ways to adapt to change while
increasing revenue, productivity and profitability. Her keynote presentations and seminars are highly
entertaining, extremely informative and completely customized. They are known for producing
immediate, positive, and tangible results. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx