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Complex Patient Advocacy Case: Client with a New Traumatic Brain Injury
~ Melissa Cardine, MSN, RN, WOCN, BCPA and Jennifer Whalen, DHSc, PA-C, BCPA


The Bridge Health Advocates will present a complex case scenario of a client who experienced a new traumatic brain injury because of being hit by a car. This case will show you how an experienced patient advocate uses the advocacy process to work a complex case with adaptability, tenacity and grace. The advocate supports the family and client as they experience a sudden, life-changing situation with insurance denials, multiple specialists, several transitions of care as well as preparations for legal action. They will discuss what could have been done differently and how advocates can review their own cases for improving their processes and services.