Скачать или смотреть THIS is How a Customer Experience Roadmap IMPACTS Your Construction Business (Plus Action Items)

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There is one part of your construction business that could lead to profit bleed, but they never show up on an invoice. That is your customer experience!

Focusing on creating a great customer experience roadmap could differentiate you from your competitors. But where do you start?

In this week's episode, Leyah Valgardson, our Director of Customer Success, and I will discuss why customer experience matters whether you're a homebuilder or a commercial contractor.

Today, Leyah and I talk about the symptoms of customers having a bad experience, the three steps to creating a good customer experience and journey, and action items you can do today to improve your customer journey and make it a company culture.

Let's jump right in!


💡 Key Takeaways:

Introduction (00:00)
Why customer experience matters (02:30)
Your customer is buying an experience (08:30)
Reasons to have a customer experience strategy (14:39)
Symptoms of a customer having a bad experience (18:16)
Customer experience vs. customer journey (24:29)
Have a clear customer journey roadmap (26:01)
Setting expectations clearly and consistently (37:32)
Seeking ways to wow your customers (47:12)
Positive ripple effects of providing great customer journey (1:00:03)
Action items you can do today (1:06:27)

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📚 Additional Resources:

👉 Apply to work with the Construction Leading Edge team https://www.constructionleadingedge.c...
👉 Learn how to get out of your business and make it run without you https://constructionleadingedge.com/g...
👉 Want to learn more about what you could achieve with our SYCB program? Check out these success stories https://constructionleadingedge.com/r...
👉 Visit Construction Leading Edge for more https://constructionleadingedge.com/


❗ Subscribe to The Construction Leading Edge Podcast ‪@ToddDawalt‬ and learn how to turn your construction business into a well-oiled profitable machine.

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The Construction Leading Edge Podcast helps construction business owners maximize their revenue, eliminate chaos, systematize their work, and win back their time.

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