How To Use The Right Tone of Voice | Online Call Center Agent Soft Skills Part 24

When speaking over the phone, tone of voice is everything. Using the wrong tone of voice can sabotage even your best efforts and intentions. But why is tone of voice so important in phone calls, and what can be done to ensure your tone is always correct? In this video, the contact center coach shares why tone of voice is so important and what can be done to ensure you can use the correct tone of voice all the time. This video also provides viewers with a special offer that is sure to improve your career and set you apart from others.

To get the most out of this video, it may be helpful to watch our previous agent soft skill videos that will help to round out and improve your skills:

• Effective Communication:    • 7 Tips for Effective Communication | ...  
• Empathy:    • 5 Tips for Expressing Empathy Over th...  
• Handling Angry Customers:    • Handling Angry Callers | Online Call ...  
• Tone of Voice:    • Tone of Voice |  Online Call Center A...  
• Active Listening:    • 8 Steps to Improving Active Listening...  
• Effective Questioning:    • Effective Questioning | Online Call C...  
• How to be a Great Team Player:    • How to be a Great Team Player | Onlin...  
• How To Say No The Right Way:    • How To Say No The Right Way | Online ...  
• How to Put Caller on Hold:    • How to Put Callers on Hold | Online C...  
• How to Handle Stress:    • How to Handle Stress | Online Call Ce...  
• How to Get the Most from Coaching Sessions:    • How To Get The Most From Coaching Ses...  
• 5 Common Mistake Agents Make and How to Avoid:    • 5 Common Mistakes Agents Make & How t...  
• How To Build Rapport -    • How To Build Rapport  | Online Call C...  
• Mirroring Callers to Build Rapport -    • Call Mirroring to Build Rapport | Onl...  
• Controlling Talkative Callers -    • Controlling Talkative Callers | Onlin...  
• How To Make Callers Feel Important -    • How To Make Callers Feel Important  |...  
• 10 Tips for New Customer Service Agents -    • 10 Tips for New Customer Service Agen...  
• Why Customer Service Agents are Heroes -    • Why Customer Service Agents are Heroe...  
• Active Listening Exercises -    • Active Listening Exercises | Online C...  
• Work at Home Stress -    • Work at Home Stress | Online Call Cen...  
• How to Become a Rockstar Call Center Agent -    • How to Become a Rockstar Call Center ...  

We also have comprehensive online on-demand training programs that are chock full of helpful and useful information that will improve your professional skills. To find the right training program that’s right for you: https://www.benchmarkportal.com/conta...

Benchmark Portal has helped thousands of individuals and organizations around the world to improve their performance through professional certification programs, in-person and online training courses, as well as contact center benchmarking and consulting services that tell your organization where you stand in relationship to your industry peers and top performing contact centers around the globe.

For more information on BenchmarkPortal’s services go to: https://www.benchmarkportal.com/