Скачать или смотреть Questions & Answers with Ron Kaufman on The Future of Service Excellence

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How did the so-called gig economy change the customer experience? What are the main characteristics of a good customer service specialist and how do you think that his or her profile will change in the future? What are some examples of small actions that led to big changes in customer service? These are just a few of the questions I answer in this Q&A session with Ziarul Financiar.

Learned something new? Watch this video on how to shift from service process to customer experience here:    • Shifting from Service Process to Customer ...  

Ron Kaufman is an expert in Leadership Training, developing Customer Experience, and Service Culture. He is also a renowned Keynote Speaker and New York Times Bestselling Author for the book “UPLIFTING SERVICE".

Ron and his team deliver powerful insights and global best practices, enabling organizations to gain a sustainable competitive advantage through service excellence. The methodology developed by Ron over decades includes a proven architecture of service principles, leadership rules, and service culture building blocks that apply across all industries and cultures.

His methodology is easily customized to the needs of each organization, including all team members from leadership to frontline employees. Ron is also the author of 15 books on service, business, and inspiration, including the New York Times bestselling “UPLIFTING SERVICE: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet”.

For decades Ron has been leading a business consultancy that helps companies on every continent build a positive culture of uplifting service to deliver real business results. He focuses on creating quality service, uplifting service experiences to inspire your customers, energize your team, and transform your organization.

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