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Ecomm Engine: Hyper-Personalisation in Ecommerce

How WhatsApp Can Drive 1:1 Customer Engagement.

Customers don’t want another automated promo blast. They want real conversations. Smart timing. Relevant offers.

In short? They want to feel seen.

Join us as we cut through the noise around “personalisation” and gets into what actually works — especially when it comes to leveraging WhatsApp for revenue growth.

We’re bringing together Abhishek Chandra (GoKwik) and Harriette (Buddy & Lola) to break down how high-performing ecommerce teams are using WhatsApp to:

👉 Boost AOV with smarter flows

👉 Drive upsells without sounding salesy

👉 Build brand love with messages that don’t feel like spam

You’ll walk away with tactical strategies, real-world examples, and a clearer view of what it takes to do personalisation at scale — without losing your brand voice.