User experience, service design, and crafting delightful customer interactions

Описание к видео User experience, service design, and crafting delightful customer interactions

03:00 - The growth of the service economy.
07:45 - The most innovative Service/Tech businesses in the US
21:00 - Defining Service Design
27:51 - Storyboarding the service experience
32:30 - Using a Service Blueprint to improve services
43:30 - Tools and Resources

Adapted from a Service Design Workshop I led at General Assembly

Slides: goo.gl/krhJUB
Article: www.johnscrugham.com/crafting-services/

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