Скачать или смотреть Contact Centers with Teams Phone: Insights from Martin Heusser

Martin Heusser, Microsoft MVP in Microsoft 365 and Azure PowerShell, shares how Microsoft Teams Phone has evolved into a powerful tool for voice and contact center solutions.

He reflects on the early days of Teams Phone, its rise in enterprise adoption, and the need for deeper reporting and analytics.

In this conversation, Martin explains:
• Why Teams Phone became a scalable voice solution
• The importance of reporting and where Microsoft still falls short
• How QueueMetrics helps fill that gap with real-time insights
• Bridging backend complexity with front-end simplicity

This video is a must-watch for IT leaders, Teams admins, and anyone building voice workflows inside Microsoft Teams.

You can check out QueueMetrics for Teams here:
https://www.queuemetrics.com/teams.jsp