VOICE OF THE CUSTOMER (VOC) - Video #33 of 36. Lean Training System Module (Phase 6)

The voice of the customer (VOC) is the collective set of information about your actual or potential customers. They communicate with you in a myriad of ways. An effective VOC strategy captures that information and puts it to use.
This video is part of a massive system of continuous improvement training. Here are some supporting links to find ways to get more out of it.
Continuous Improvement Companion - about 1000 pages of terms and FAQs (https://www.continuousimprovementcomp...)

Velaction’s Main Website with loads of Continuous Improvement Information (https://www.velaction.com/)

Continuous improvement Development System (https://www.velaction.com/practical-g...)

VOICE OF THE CUSTOMER (VOC) Training Modules (https://www.velactionstore.com/voc-vo...)

Lean Lego Flow Simulation (https://www.velactionstore.com/lean-l...)

Mistake Proofing / Poka Yoke Lean Lego Exercise (https://www.velactionstore.com/poka-y...)

Visual Controls / 5S Lean Lego Training (https://www.velactionstore.com/visual...)

Lean Office Flow Exercise (https://www.velactionstore.com/lean-o...)

You can also browse our store at https://www.velactionstore.com/.