Net Promoter Score vs CSAT - Tips to Pass Your Customer Satisfaction Survey (With Sample Tool Demo)

Описание к видео Net Promoter Score vs CSAT - Tips to Pass Your Customer Satisfaction Survey (With Sample Tool Demo)

NPS vs CSAT - Tips to Pass Your Customer Satisfaction Survey (With Sample Tool Demo) // In today's video, let's talk about the following:

0:00 - Common reasons behind a failing survey
2:25 - Net Promoter Score (NPS)
8:00 - Customer Satisfaction Survey (CSAT)
9:16 - NPS vs CSAT (Differences)
11:08 - Tips to Pass NPS or CSAT

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