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Consumer claims in Queensland are governed by the Australian Consumer Law (ACL) which is set out in Schedule 2 of the Competition and Consumer Act 2010.

This law applies to all consumer transactions that have been entered into in Queensland and all of Australia since 1 January 2011. All consumer transactions in Queensland before then are covered by the Queensland Fair Trading Act 1989 and the national Trade Practices Act 1974 (no longer used).

Who deals with consumer claims in Queensland?

Consumer claims in Queensland are administered by the Office of Fair Trading (OFT). The OFT:
has the responsibility for providing a fair and safe marketplace for consumers and businesses
can advise consumers about their legal rights when it comes to warranties, guarantees, and refunds and assist them to negotiate a resolution to a complaint
investigates and takes enforcement action against any trader who has broken any consumer law
offers advice regarding consumer claims in Queensland arising from buying or selling a home
investigates and informs the community about ‘scams’
is responsible for enforcing safety standards for household goods, electrical goods and appliances, and toys, and for overseeing product safety
issues licences to people who work in a range of industries to help ensure high professional standards.

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