The 8 Principles of Total Quality Management (TQM)

Total Quality Management (TQM) is an organizational strategy for delivering products and services that consistently meet or exceed customers' expectations for quality and value. TQM widens the focus on quality throughout the board, from upper management to entry-level workers. It paves the way for management to take a more strategic tack with quality, focusing more on prevention than inspection. By empowering every nurse with the knowledge and confidence to make their own choices for the sake of raising the bar for quality, Total Quality Management (TQM) ensures that everyone contributes to raising the bar.

Hospitals and other healthcare institutions may improve patient happiness, cut expenses, and encourage teamwork via TQM. Profit margins and capital gains for businesses can both increase. The ability to deliver high-quality services paves the way for charging premium rates. Total quality allows you to tap into more international markets, build stronger relationships with your customers, get more credibility as a quality brand, etc.

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