Скачать или смотреть What Is CTI? Why It’s a Game-Changer for Modern Contact Centers

Looking to streamline workflows and improve call handling? Computer Telephony Integration (CTI) is the tool you didn’t know you needed.

In this video, we break down what CTI is, how it works, and why it’s transforming modern contact centers.

🖥️ You’ll learn:

• What CTI (Computer Telephony Integration) means
• How CTI connects your phone system with other key software
• Why CTI improves agent efficiency and reduces handle time
• How it supports omnichannel customer service—no phone required
• Key benefits for QA, coaching, and CX performance

CTI empowers your team to work faster, smarter, and more effectively—all while delivering better customer experiences.

🔗 Read the full blog to explore the power of CTI:
https://www.scorebuddyqa.com/blog/wha...

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