Скачать или смотреть Retaining Young Talent and Building Future Agency Leaders with McKay Salisbury | Ep

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How do you ensure the highest possible retention levels at your agency? What reasons do you give employees to stay and develop their careers at your agency? Today's featured guest hires fresh talent right out of college. People his team can train into the sort of workers who grow with the agency.


However, young talent tends to be ambitious and likely to move on quickly to the next opportunity. To boost retention, he has created a growth path for employees that are a right fit with the agency. He'll break down how he's learned to hire intentionally and build a culture that grows people as fast as profits.


McKay Salisbury is the founder and CEO of FiveStar Commerce (https://fivestarcommerce.com/) , an eCommerce agency based in Orem, Utah. His team manages Amazon, Walmart, and Target Plus accounts for over 450 brands annually. What started as a freelancing side hustle on Upwork has grown into a full-service agency focused on team development, in-person collaboration, and steady internal promotion.


In this episode, we'll discuss:


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How to hire and retain young talent in a competitive market.


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Why in-person culture drives faster growth and better retention.


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The career path strategy that turns entry-level hires into future leaders.


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How to build systems that grow people as fast as profits.

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Growing his Freelancer Gigs to a Thriving Amazon Agency

McKay's journey began while working at a small Amazon marketing firm, when he started freelancing on Upwork to make a little extra money. Within six months, his freelance income reached half of his salary, and he decided to go all in. Moving into his sister's basement, McKay began full-time freelancing, which quickly evolved into his own agency.


Within the first month after quitting his job, he was already matching his old salary. McKay's early days were lean, but the momentum from focusing entirely on client work set the foundation for future growth.
Hiring Early and Building Support Systems

McKay's first hire came just a month into freelancing full-time. It was a part-time assistant he had previously worked with. That decision to delegate quickly (https://flatworm-caterpillar-3mha.squ...) accelerated FiveStar Commerce's capacity. Within five months, he added his first full-time project manager and opened a physical office.


Unlike many agency owners who chase remote freedom, McKay found that in-person collaboration gave him structure, focus, and culture. For him, separation between work and home drives productivity. Just like he had learned in college, where studying at the library helped him focus, McKay found it much easier to create great work and culture working in-person. The physical office became the heartbeat of FiveStar Commerce's growth, helping employees feel part of something bigger and creating accountability that can be hard to replicate remotely.
Why In-Person Work Still Wins for Training and Culture

When it came time to really build his team beyond just a few employees, McKay found it was either difficult or expensive to find the right talent with experience in his particular niche. It wasn't an option for an agency just starting out, so he leaned on investing time on training young talent. It made sense cost wise, and location wise, given they are near two large universities, which provided a supply of fresh talent eager to learn.


To make this approach work, the agency had to adapt its environment to support constant learning. A central part of this is their in-person operations, since McKay noticed that even the smallest physical arrangements, like which direction desks faced, could impact how quickly new hires learned and that having trainers nearby reduced hesitation and built confidence.


He also observed that remote employees tended to "float away" after 6–12 months. While remote setups can work for certain roles (https://flatworm-caterpillar-3mha.squ....