Скачать или смотреть Research: Improving Workplace Performance with Semantic & Natural Language Technology

EasyAsk commisioned research to explore information access and workplace performance, and how it could be improved with the addition of intuitive, natural language & semantic technology solutions. The research suggests US organizations could save more than $800 million a day with Siri-like solutions for business applications.

Key Findings Include:
• In the U.S. workforce with more than 73 million computer-using workers, this research suggests that organizations could save more than $800 million in wage costs every day
• Roughly half of respondents believe a voice-enabled natural language platform would make it easier to perform their job (49 percent), add value to their company's revenue and/or profitability (47 percent) and improve customer experience and/or satisfaction (55 percent)
• Of those that were familiar with Apple's Siri, 54 percent agreed that a Siri-like tool on a mobile device, tablet, laptop and/or desktop that connected to business systems and applications would make it easier to do their jobs
• Nearly 40 percent anticipated saving 31 minutes to more than 2 hours each day, with 63 percent anticipating saving some amount of time each day with voice-enabled natural language technology
• 58 percent access three or more systems to do their jobs and more than half spend between 31 minutes to more than 2 hours a day in systems or applications looking for answers or reports
• 42 percent sometimes have business questions that cannot be answered by their existing applications
• 53 percent have to wait up to half-a-day to more than 10 business days for others to build reports for them
• Nearly three-quarters of the time a worker has a new business question they cannot answer, they interrupt their colleagues to ask questions
• Today, only 7 percent of workers go to business applications alone, even though 57 percent know what application to ask for answers and 65 percent believe they have the necessary technical skills to find the answers
• More than half of respondents have two to six devices, including laptops, desktops, mobile phones and tablets
• 85 percent spend some amount of their time away from a desk

The full research report can be accessed at http://bit.ly/EasyAsk