Скачать или смотреть The Zappos Experience Video Book Review

http://tony-ridley.com/ A great read on how new, innovative companies are creating successful enterprises and enjoyable work environments. Tracks the early rise of the company and many of the innovative approaches used by Zappo to provide superior customer experiences and prove that non-conventional business approaches can yield results.

Zappos has built a community, both internal and external. Joseph has done a great job documenting the facts and insights, along with providing an interactive read for the rest of us to follow.

Find out what their 5 key principles mean and how they use them.

Recommended for those seeking evidence and inspiration in non-traditional business models where you treat employees and customers like humans and build a community that supports your success and builds your business.