Скачать или смотреть Retaining Clients as You Scale: How to Manage the Customer Experience

Growing your professional services firm requires a strategy for retaining clients. So, what’s the secret to retaining clients as you scale? You need to deliver such a positive experience that your customers won’t want to go anywhere else for the solution you provide.

In this video, Greg Alexander, founder of Collective 54 and Capital 54, shares how to successfully manage the customer experience. He also illustrates what a positive customer experience looks like.

In this video, you’ll learn:
Why product knowledge alone doesn’t help you retain clients
How to deliver an exceptional customer experience
Effective processes for customer experience management

00:00 Introduction
00:55 Why Product Knowledge Alone isn't Enough
01:30 Client Experience is More Important
02:38 If You Can't Deliver an Exceptional Client Experience
03:01 First Two Steps to Client Retention
03:36 Post-Project Review
04:08 Employee Experience and Client Experience
04:21 Third Step to Client Retention
04:59 Example of Creating Opportunities to Boost Client Experience
05:50 Fourth Step to Client Retention
06:28 Bonus Tip for Client Retention
07:42 Example of Exceptional Client Experience

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📚Resources:
Get the Book: https://hubs.ly/Q01Jp-790
Pro Serve Podcast: https://hubs.la/Q01Jp-8S0
Pro Serve Blog: https://hubs.ly/Q01Jp-9k0

💲Channel Details:
Profiting in Professional Services is a YouTube Channel brought to you by Collective 54, the first mastermind community for boutique professional service firms. Learn how you can make more, work less and sell your firm for more, faster. Explore Collective 54 for Founders/CEOs: https://hubs.la/Q01Jp_Qp0

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