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🚀 Looking to build internal tools like this for your organization?
At Zephico Technologies Private Limited, we help startups and enterprises design and deliver scalable internal systems, admin dashboards, and workflow automation platforms—fast, reliable, and production-ready.

👉 Website: https://zephico.com

📩 Email: [email protected]

In this video, Pratham Parikh, Full Stack Developer at Zephico Technologies, presents a walkthrough of a Ticket Management System built using Retool, designed to solve real operational challenges faced by growing organizations.

This is not a demo or proof of concept. It is a production-ready internal tool built to address common pain points in internal support and request management, while maintaining speed, scalability, and maintainability.

🎯 Project Overview

The Ticket Management System enables organizations to:

Create and manage internal or support tickets

Assign tickets to the right team members

Track ticket status across its lifecycle

Automatically suggest ticket priority using an AI-based service

Gain real-time visibility into ownership, progress, and workload

The goal is to improve operational efficiency, reduce response times, and bring structure and accountability to internal issue handling.

🚨 Business Problem
As companies grow, internal requests increase rapidly. Many teams still rely on emails, spreadsheets, or manual tracking, leading to:

Difficulty tracking tickets across teams

No standardized prioritization of critical issues

Limited visibility into ownership and status

Slower response times as volume grows

These issues result in delayed resolutions and operational inefficiencies.

✅ How the System Solves This

Key capabilities include:

Structured Ticket Creation – Clear titles and descriptions ensure consistency.
AI-Based Priority Suggestion – An AI microservice suggests priority based on issue content.
Clear Ownership – Each ticket is assigned to a specific owner.
Real-Time Status Tracking – Tickets move from Open to In Progress to Resolved.
Centralized Dashboard – Filter and sort tickets by status or priority.

⚡ Why Retool?

Retool was chosen over traditional frontend frameworks like React to:

Deliver the frontend faster

Reduce UI and state-management overhead

Integrate backend APIs with minimal effort

Enable rapid iteration without redeployments

For internal tools and admin dashboards, Retool proved highly effective.

🤝 Want to Build Similar Systems?

Zephico specializes in:

Internal tools & admin dashboards

Retool-based rapid development

Workflow automation

AI-powered internal platforms

Scalable backend systems

👉 https://zephico.com