Behind That Service Smile | Don't Make Us Invisible | CNA Insider

As customers we demand service with a smile, sometimes the extra mile. This Pastamania restaurant manager gives it every time. But here's what you don't know about the effort a smile takes.

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About the series:
You see them every day. The bus driver on your commute to work… the cleaner in your office… the construction workers labouring away. Seemingly unimportant guys with seemingly simple professions.

But do you really see them?

What does it take to do the work they do? Do they ever get bored? Do they ever wish for anything else? And what if they didn’t exist… what would our lives be like?

Many of these crucial individuals are more often not, the most invisible in our society. In this ambitious series, we tackle social invisibility by telling their stories. We spend time with them in and outside of work, meet their families, and reveal the life behind the job.