Скачать или смотреть 024: Rebecca Gee chats Operational resilience - What doesn't kill you makes you stronger

Rebecca, Griffin's Operational Resilience Manager, joins Mo Backer to discuss what it really takes to keep a bank running when things go wrong.

What you'll learn:

Why operational resilience is about culture first, technology second
How legacy systems create hidden vulnerabilities that purpose-built infrastructure avoids
The psychology of crisis response and why calm beats chaos
How recent high-profile cyber attacks inform Griffin's approach to resilience
How AI should help in supplier monitoring and scenario testing
Why "important business services" matter more than trying to protect everything

Key insights:

90% of major disruptions have technical causes, but they're never just technical failures.
Nobody is 100% resilient. The goal is to prepare, adapt, respond, recover, and learn.
People who can't speak up about mistakes turn small issues into major disruptions
Digital twins could change resilience testing if AI can help build them at scale
Being operationally resilient means showing up to crisis calls in your gym clothes. LOL

Rebecca shares unfiltered stories from her career, including responding to a global supplier failure while still in workout gear, and how working on pandemic response shaped her approach to crisis management. She also explains why she's a "professional nervous person" whose job is to worry about the worst possible outcomes - and why that mindset makes Griffin stronger.

Timestamps:
00:00 - Introduction and what operational resilience actually means
01:28 - Why purpose-built infrastructure beats legacy systems
03:44 - The culture of resilience and psychological safety
06:14 - Career-defining incidents: from gym clothes to pandemic response
11:26 - Learning from high-profile cyber attacks
14:35 - The iterative approach to resilience vs putting plans on the shelf
16:45 - Important business services and strategic protection
18:24 - AI's role in resilience: supplier monitoring and digital twins
22:33 - AI governance and the importance of guardrails
25:41 - Why resilience requires a bit of masochism

Website: https://griffin.com