Скачать или смотреть The REALITY of Big Billion Days | Part 2

Watch Part 1 :    • The REALITY of Big Billion Days | Part 1  

In Part 1, we uncovered the journey of a package from the seller to the delivery hub. In this video, we enter the final leg: The Last Mile.

Join Sarthak as he rides along with Flipkart’s Wishmasters, the delivery partners who brave traffic, wrong addresses, and endless challenges to deliver up to 100 packages a day. He also sits down with CX Agents to understand how they manage to deal with multiple frustrated customers daily and how it affects their Psyche. From the hustle on the roads to the empathy of customer care agents, this episode explores how millions of wishes safely reach doorsteps across India.
In this episode:

🚚 The life of delivery partners & the concept of “handshakes” in the supply chain
📦 How Open Box Delivery and other steps taken to reduce returns
📞 Customer Experience agents managing customers’ frustration via empathy
🤖 How AI supports but doesn’t replace human problem-solving
⚖️ The resolution chain ensuring fairness for both customers & sellers
🎉 Preparing for Big Billion Days (which starts months in advance)
🌟 Flipkart employees share their personal goals and wishes

From angry emails to fulfilled dreams, this is the untold story of the people who make e-commerce possible.

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#OnlineShopping #Ecommerce #FlipkartIndia #FlipkartUncovered #Flipkart #FakeDelivery #TruthUnboxed #FulfilledbyFlipkart

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For Collaborations: [email protected]

Edits: Niranjan Mehta, Sonu Dewansh, Amit Kumar Chakraborty, Arpan Biswas, Ritik Parida

Producer: Sagar Gupta

See you, in the next Episode!