How AI Enhances Call Center Operations

Explore AI and ML in modern call centers! Can AI truly replace call center agents? Watch this to uncover the impact of AI on efficiency and customer satisfaction.

Outsource Accelerator is the leading outsourcing marketplace and advisory. For those who want to know more about offshore staffing options, visit outsourceaccelerator.com.

-----
Timecode:
00:00 - Intro
01:15 - Interactive Voice Response (IVR)
01:44 - Conversational Al
02:18 -MIDROLL ADVERT
02:22 - Smart Virtual Assistants (SVA)
02:59 - Answering Machine Detection (AMD)
03:41 - Artificial Emotional Intelligence (AEl)
04:26 - Can Al replace call center agents?
05:32 - Outro
-----

You can also follow us here:
Twitter: twitter.com/outsourceaccel/
Facebook: facebook.com/outsourceaccelerator
Podcast: https://www.outsourceaccelerator.com/...
Tiktok: tiktok.com/@outsourceaccel
Instagram:   / outsourceaccel  

#ai #AIincallcenter #bpo #ml