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2025 Career Insight: Customer Support in the Enterprise Software Industry

Key Takeaway:
With SaaS adoption surging, enterprise software firms are prioritizing customer support pros skilled in product knowledge, ticketing tools, and client retention.

High-Demand Roles & Average Salaries (India):

Customer Support Executive (SaaS) – ₹4–8 LPA

Technical Support Specialist – ₹6–12 LPA

Customer Success Manager – ₹8–16 LPA

Support Operations Analyst – ₹6–10 LPA

In-Demand Skills (Concise):

CRM & Ticketing Tools (Zendesk, Freshdesk)

Product Troubleshooting

Communication & Conflict Resolution

Onboarding & Retention Strategy

Data-Driven Support Metrics

📈 5-Year Outlook (2030):

30–35% growth, fueled by cloud software expansion and recurring revenue models

Emphasis on proactive support and automation skills

Career Tip:
Master both product expertise and empathy to stand out in enterprise support roles.

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