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Prepare a NetSuite CSV Upload | Customer Email & Sales Rep Updates in Excel

In this lesson, we take the customer saved search export and walk through how to prepare it in Excel for a safe and controlled CSV upload back into NetSuite.

This is a critical step in any bulk update workflow. We focus on updating missing email addresses and assigning sales reps, while ensuring internal IDs remain intact so NetSuite updates the correct records.

Contents

0:00 Overview of the CSV preparation process
0:16 Reviewing the cleanup requirements
0:33 Updating missing email addresses in Excel
0:47 Why internal IDs must never be changed
0:56 Understanding internal ID stability
1:12 Risks of modifying IDs incorrectly
1:34 Assigning sales reps by customer grouping
1:46 Using names vs internal IDs
2:01 Mapping sales rep internal IDs
2:14 Leveraging internal IDs from the saved search
2:35 Finalizing sales rep assignments
2:59 Saving the file as CSV
3:10 Creating a test upload file
3:28 Why test uploads are critical
3:42 Preventing large-scale update mistakes
4:00 Validating workflows and approvals
4:26 Preparing for the NetSuite upload
4:50 What’s next

What You’ll Learn in This Lesson

In this video, you will learn how to:

• Prepare a saved search export for CSV upload
• Update customer email addresses safely
• Assign sales reps using internal IDs
• Protect internal IDs from accidental changes
• Convert Excel files to CSV correctly
• Create a test upload to validate mappings
• Avoid workflow and approval issues

This process minimizes risk while allowing you to update large volumes of records quickly.

Why This Matters for Accounting and Operations

Bulk updates are powerful but dangerous if done incorrectly. A single mistake can impact hundreds of records.

By using internal IDs and test uploads, you can:

Update records with confidence

Catch errors early

Avoid workflow bottlenecks

Validate results before full deployment

This pattern applies to customers, vendors, items, and most master data in NetSuite.

What’s Next

In the next lesson, we’ll walk through how to upload these CSV files into NetSuite, map the fields correctly, and validate that the updates were applied successfully.