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Top Tips for a Customer Service Call: Handling Complaints & Self-Care

In this video, we dive into the essential strategies for handling a customer service call, focusing on managing complaints and dealing with difficult customers. Learn how to effectively communicate, use technology to your advantage, and practice self-care as a call center agent.

Key Topics Covered:
Types of difficult customers
Strategies for managing customer complaints
The role of communication and technology in customer service
Self-care tips for call center agents
Whether you're dealing with an angry customer, an indecisive caller, or someone who loves to complain, we've got you covered with practical tips and techniques.

For more in-depth information, check out our blog: https://nxtva.co/41pvJkq

Have more questions? Comment below, and we’ll be happy to help!

Introduction - 00:00:00
Types of Difficult Customers - 00:00:25
Strategies for Managing Difficult Customers - 00:01:49
Role of Technology - 00:02:07
Automation and AI - 00:02:27
Self-Care for Call Agents - 00:02:36
Conclusion - 00:03:00

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