Mint Service Desk: SLA Feature Overview

Описание к видео Mint Service Desk: SLA Feature Overview

In this video, we explore how to effectively manage SLAs in Mint Service Desk. You’ll learn how SLAs are tracked for customer requests and how agents can respond while monitoring the SLA timeline, ensuring deadlines are met. We also cover how administrators can configure SLAs by creating calendars, adding services, and setting parameters that dictate response and resolution times. This step-by-step guide highlights the importance of properly configuring SLAs to ensure compliance and efficiency within your support system.

For more details, visit: mintsd.com.

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