What is Digital Banking? |

View this clip from the #StraightofftheBATT show where we discussed with Digital Banking in Trinidad & Tobago with Richard Downie.

He is the Managing Director for RBC Royal Bank (Trinidad & Tobago) Limited and is the Chairman of the RBC Merchant Bank (Caribbean) Limited. He joined RBC in 1988 and has held senior roles in Technology, Bank Operations and Service Delivery. In his capacity as Senior Director, Service Delivery, he set strategic direction for the service fulfilment area and was instrumental in moving from seven (7) distributed service centres across the Caribbean to one single service centre structure under one leadership model.

00:00 Intro
00:25 Online vs Internet vs Digital Banking
01:45 Increasing Consumer Confidence in Digital Banking
02:37 BATT’s Goals for the Next Two Years

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